Question 1

Do you provide a delivery and collection service?

Accepted Answer

Yes, Perth Wine Barrel Event Hire offers delivery and collection for your events. We handle everything, so you can enjoy your celebration without worrying about logistics. Additional fees may apply based on location and rental details. Contact our office for a quotation on delivery and collection to your event location.

Question 2

Do you set up the wine barrels, tables, and equipment in the hire packages?

Accepted Answer

Yes, at Perth Wine Barrel Event Hire, we place the wine barrels and tables into position, and handle the setup of all items included in your hire package. The cost of this service is included in the delivery and collection fees. Contact our office for a quotation.

Question 3

What’s the maximum hire period for the wine barrels and equipment?

Accepted Answer

There is no maximum period, however, hire prices for the wine barrels and other equipment are based on a 24 hour hire period.

Question 4

What days do you deliver and collect?

Accepted Answer

We generally deliver the day before your event or on the day itself — whichever suits you best. Collection is typically the day after your event, at a time that works for you. If we have multiple collections scheduled, we'll coordinate with you in advance to ensure a smooth pickup.

Question 5

Can we pickup from you?

Accepted Answer

For your safety and convenience we manage the full delivery, setup, and collection process—pickup is not available.

Question 6

Our event site has a few obstructions, stairs, steep driveway etc. Is this a problem for you?

Accepted Answer

The Hirer is responsible for ensuring clear, unobstructed access to the event site. We must be notified in advance of any access considerations such as stairs, steep driveways, narrow pathways, obstructions, or even the presence of dogs that may hinder the delivery time. Providing accurate information about site access helps ensure a smooth and stress-free delivery and collection process. Additional charges may apply if access is restricted or if extra time, labour, or equipment is needed to complete the delivery. Communication is the key here.

Question 7

Can I get an obligation free quote?

Accepted Answer

Yes. We prefer to email a quotation based on your requirements. This can then be electronically accepted or declined. If accepted, we will send you an invoice for the deposit to secure your booking.

Question 8

Do I need to pay a deposit?

Accepted Answer

A deposit of 50% of the quotation is required by the Hirer to secure a booking. The booking is not secure until the deposit is paid.

Question 9

When is the final payment due for the hire and delivery?

Accepted Answer

Final payment is due before your event.

Question 10

What payment methods do you accept?

Accepted Answer

The Hirer can make payments with Visa, Mastercard, Apple Pay, Google Pay, and Electronic Funds Transfer (EFT) as per the Supplier’s bank account details on the tax invoice.

Question 11

Can I hire and book through your website?

Accepted Answer

Yes. Choose the items that you wish to hire (add to cart) and follow the process through to checkout. There is no provision on the website for deposits, partial payments, and bonds. Payments made via the website are charged in full to secure the booking. We will contact you to confirm the booking and advise of any additional charges that may be due.

Question 12

Do you require a bond?

Accepted Answer

At our discretion, a refundable bond may be required as part of the final payment. The bond will be returned to the Hirer once all equipment is received in good condition, undamaged, and as originally delivered.

Question 13

What is your cancellation policy?

Accepted Answer

The Hirer can cancel up to 14 days prior to the event with the deposit refunded.
If the Hirer cancels 0-14 days prior to the event, the deposit of 50% will be forfeited by the Hirer.

Question 14

What happens if we break, damage or lose hire equipment?

Accepted Answer

The Hirer is responsible for all equipment from the time of delivery until collection. Upon delivery, the Hirer must check and confirm that all items have been received in the correct quantities and are free from damage or breakage.

After use, all equipment must be cleaned, packed back into the provided storage boxes, and stacked ready for collection. Any items that are lost, stolen, or returned damaged will incur repair or replacement costs, which will be charged to the Hirer.

Question 15

Do your prices include GST?

Accepted Answer

GST is calculated on the total cost of your hire items and delivery fee and is itemised separately on your tax invoice. All listed hire prices are exclusive of GST.

Frequently asked questions